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2006-2012 © Saphie Number One Limited (Reg #: 91918). All rights reserved.
Saphie No. 1, 3rd Floor, Conway House, St. Helier, Jersey JE2 3NT.
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2006-2012 © Saphie Number One Limited (Reg #: 91918). All rights reserved.
Saphie No. 1, 3rd Floor, Conway House, St. Helier, Jersey JE2 3NT.
January 30, 2009 at 7:10 am
This guy went above and beyond in helping me today. He never lost his cool, he’s absolutely amazing! I just want you to know that he’s worth every penny that I paid in this company. I will be telling the services that you are offering to my friends. Thank you so much!
April 12, 2009 at 1:41 pm
She is a very fine worker and knows a great deal and has the personality and the patience to help. Thank you very much for having people like Cynthia there.
July 5, 2009 at 8:20 am
He never wants me to feel stupid…”
August 12, 2009 at 5:00 am
The phone associate was reassuring, confident, spoke English and answered all my questions in a professional manner. Keep up the great service.
October 17, 2009 at 9:35 am
I’m grateful. I’m perfectly satisfied.
November 10, 2009 at 5:40 am
He was very professional and polite, and now I have a different view on helpmedownload.com because of him.
November 11, 2009 at 9:56 am
That guy is an excellent technician , he just helped me with all my problems answered all my questions, give that guy a raise or promotion , he’s definitely a good guy… and he made my day!
November 13, 2009 at 11:10 am
very very happy. thanks to joe i still have hair
November 14, 2009 at 9:21 am
The phone associate was reassuring, confident, spoke English and answer mg questions in a professional manner. Keep up the great service.. – Anne Hatchett
November 18, 2009 at 11:11 am
I really have not tried it yet but hope everything works well thank you.
November 19, 2009 at 12:16 pm
Service was great and having you people do the work remotely was fabulous.
November 25, 2009 at 10:41 pm
The young lady did a great job taking care of me just right up when she answer my call.
November 26, 2009 at 10:39 pm
The best employee that I ever dealt with, if you’ll lose him, you’ll lose one heck of an employee. He gave me the assistance that I need. He is the man!
November 30, 2009 at 12:00 am
Your tech support is the best I’ve ever used! Keep up the good customer support. thankyou
December 5, 2009 at 9:54 am
. All the support your company gave me was very helpful and they were all very friendly. Thanks sooooooo much!!
December 8, 2009 at 12:21 pm
Thank you to Dan! He is a wizard. Best customer service I have ever had!
December 11, 2009 at 7:43 am
I was extremely satisfied with the service and professionalism that I received with your company. I was most impress with the technicians kindness and helpfulness. I will most definitely be referring my friends, my family and my husband’s friends, family and co-workers to your website. Thank you so very much for solving the problem that kept my husband and I from having to buy a new computer system.
Sincerely,
Emily Taylor.
December 16, 2009 at 10:52 am
He’s very very knowledgeable , he helped me with all my problems and got me all settled in, I wanna make sure you note this in his file or give him a raise, the guy was excellent! Keep him, he’s a good guy. You guys have very nice employees ! they solve my problem very quick , they were very patient and respectful . Good people both Mike ( Umali ) and Jay .
December 16, 2009 at 10:53 am
That’s a great explanation Arnold thank you! I am greatly appreciative and greatly sorry for being so rude at the beginning , I apologize for that I was mislead in terms of the scam, it’s not a scam! I appreciate your help and you patience and your professionalism in terms of dealing with an upset customer , I greatly appreciate !
December 18, 2009 at 12:10 pm
You are very professional, and polite. Thank you very much. I could not have figured this out by myself.
December 29, 2009 at 9:36 am
Raph is so helpful and courteous.
January 3, 2010 at 10:50 am
your representatives were extremely patient and helpful – especially Mary. I enjoyed the on-screen real time session as I was able to view your level 2 tech do his/her magic. I also send cudos for your hold music – kind of a catchy little ditty. Sincerely Lawrence.
January 6, 2010 at 12:10 pm
Everyone was way cool but arvie/joms i think was his name was great he knew what to do and did it fast would highly recommend you to everyone
January 13, 2010 at 11:13 am
Each representative was very helpful and worked quickly in helping someone who has few computer skills to resolve the problems. Thank you so much.
January 16, 2010 at 11:09 am
I want to say a very big thank u to Agent 4 Joe.. very helpful and I would def recommend this service to my friends and family too. Thanks again, Jan”
January 17, 2010 at 9:34 am
I was having a rough time joining you id downloading OpenOffice, Karla was very helpful and she was just wonderful.
January 18, 2010 at 11:08 am
Joe was very helpful and professional. Thanks for his help, Leah”
January 18, 2010 at 12:23 pm
The assistance and personal interaction from the representative was excellent. There is nothing that could have been done better. Thank you, Alexandria Jones
January 19, 2010 at 12:17 pm
This service is first class. I’m very glad to be a lifelong member. I wish you all the very best success with it.
January 23, 2010 at 9:55 am
Dexter did a great job assisting me with my computer issues. Thank you very much! I would recommend your service time and time again!
January 23, 2010 at 10:49 am
I really appreciate all the time the support representative spent with me. Thank you.
January 26, 2010 at 10:47 am
Herald was great and beyond helpfully he was very kind, caring and also asked if I was ok and Cynthia came at the end she was nice too very pleased with the service
January 26, 2010 at 12:18 pm
Told me what you were doing as you were doing it – it’s disquieting to have someone remotely controlling a computer from a distance.
February 8, 2010 at 9:56 am
I would like to comment that one of the most important for me features of your program is that customer is connected to a technician without delay. The technicians do a good job listening and addressing customer’s concerns. Remote access technology certainly makes it easier for both parties, as customers can direct technician to the screen rather them than having to explain the problem in their own words, which at times, I am sure, can be confusing.
February 8, 2010 at 10:49 am
My son has a math project that has to have java to complete. . we would have been in trouble without your help. Lawrence was great!!
February 9, 2010 at 12:21 pm
Each session has been complete, fast and helpful.
February 15, 2010 at 10:50 am
Everything was great, support was very courteous and quickly resolved the issue. Thank you!
February 19, 2010 at 12:17 pm
I’m highly pleased. You were all so very helpful. THANK YOU SOOOO MUCH.
February 21, 2010 at 10:49 am
Israel was very friendly,professional and he corrected the problem I was having. Thanks Israel!
May 19, 2012 at 5:49 am
The remote support analyst who helped me (Dan – aka Support 3) did a simply outstanding job. He is to be commended. I will definitely use your service again in the future! Excellent job.
March 1, 2010 at 12:23 pm
my assistant was very thorough and stayed with me in the early hours of the morning until the problem was fixed and also cleaned my computer. I’m so appreciate of him. ty for helping me.
March 1, 2010 at 4:53 pm
The three people that assisted me were very helpful. They were able to quickly have me on my way. I wish I had a chance to fill out the survey but I had walked away from my computer for too long. Thumbs up!
March 5, 2010 at 12:22 pm
Great assistance…very satisfied
March 10, 2010 at 1:06 pm
Your operatives were fantastic. Mare than above and beyond anything that I expected. Helped me when I was feeling desperate. Their were3 operatives involved , the name of one was Paulo, I wish to thank all 3 for their help. Much appreciated
March 11, 2010 at 7:42 am
I was having a really Bad time downloading any kind of software, It was a mess! So I was searching online on the website where I can get any software that I can with Technical Support to make it easier. So I came across into Helpmedownload.com and Subscribed. At first It was a little confusing but boy they got this Amazing Technical associates that was able to help me out! they walked me through downloading and stuff! So now i am enjoying music and the technical help from them
March 11, 2010 at 7:43 am
Laurence was very respectful, he kept in close contact with me through the download, and resolved a overcharge on the soft ware I wanted and saved me $45.69 I had no idea I was being charged. I will be recommending your download web site to all my friends and family, have a great day and always remember you reap what you sow, and you will get more business for your kindness( MAY GOD BLESS YOUR COMPANY AND BLESS YOU LAURENCE AND MAY YOUR COMPANY PROSPER THANK YOU)… Sincerely, Savannah Jones from Lenoir North Carolina. 11/16/09
March 11, 2010 at 7:44 am
I AM VERY GLAD I FOUND YOUR SITE IT WAS A BLESSING , EVERYONE WAS SO NICE AND PROFESSIONAL AND DELIGHTFULL TO TALK TO. I WIIL RECOMEND YOUR WEB SITE TO EVERYONE I KNOW. THANK YOU!
March 11, 2010 at 9:53 am
Paul was excellent. He was very good and fixed all the problems. He is patient and good at what he does. I will certainly use the service again. Many thanks. Devin
)
March 15, 2010 at 10:47 am
Dan was the greatest, he not only helped me with my existing problem, he also assisted me with downloading an anti virus so i would be protected. Dan was extremely helpful and he spoke in terms that i would understand! HE DESERVES A RAISE FOR HAVING TO DEAL WITH ME!!Also, Dan has great communication skills away his computer skills. Thanks Dan, for a great experience! Best Regards. Dotti. My email address is:
March 15, 2010 at 10:50 am
Representative was very polite and helpful!
March 15, 2010 at 10:50 am
Service was fast and effective Thank You
March 15, 2010 at 10:53 am
thank you I will recommend to friends and family
March 15, 2010 at 10:54 am
They were soooo fast ! Just click in a few minutes the AVG software was installed. Good job guys..
March 15, 2010 at 10:54 am
This was a 2 part problem that took HOURS to fix. I felt that both technicians were extremely helpful and pleasant and I would highly recommend working with them again in the future. Thank you.
March 15, 2010 at 10:54 am
Your service person was excellent. I am not technically savvy…he helped a great deal…thank you
March 15, 2010 at 12:01 pm
I was very pleased with the help the technical support person Paul… He was very patient as it took quite a while on my part to correct the problem…Thank you Paul for all you help.
March 15, 2010 at 12:02 pm
i really love this services
March 15, 2010 at 12:02 pm
the agent was great
March 15, 2010 at 12:03 pm
representative helpful and knowledgeable.
March 15, 2010 at 12:03 pm
I just want to thank you all so much for fixing this and being very I mean very supportive and customer service was more than 100% satisfied, friendliest and treated me like a caring human. Just remind me 2010 when to I need to signed up with thank you so much.
March 15, 2010 at 12:03 pm
The man I worked with was very courteous, understanding, patient, and extremely helpful. Thank you so much for your service.”
March 16, 2010 at 12:37 pm
The last person really helped me. Thank you! He told me what I needed to hear on Wednesday and it’s Sunday. Finally resolved!
March 16, 2010 at 12:38 pm
the assistant did a great job!
March 16, 2010 at 12:38 pm
Tech support was excellent.
March 16, 2010 at 12:39 pm
I would like to comment that one of the most important for me features of your program is that customer is connected to a technician without delay. The technicians do a good job listening and addressing customer’s concerns. Remote access technology certainly makes it easier for both parties, as customers can direct technician to the screen rather them than having to explain the problem in their own words, which at times, I am sure, can be confusing.
6. I was extremely satisfied with the service and professionalism that I received with your company. I was most impressed with the technicians kindness and helpfullness. I will most definitely be referring my friends and family and my husbands friends, family, and co-workers to your website. Thank you so very much for solving the problem that kept my husband and I from having to buy a new computer system.Sincerely, Wayne and Marlene Riley – USA
March 16, 2010 at 12:39 pm
I am technology illiterate and your representative was very patient with me and I took up lots of his time. For that I thank him very much!
March 16, 2010 at 12:40 pm
Im VERY SATISFIED AND HE REALLY HELP ME A LOT
March 16, 2010 at 12:40 pm
Lawrence took care of my problem in a very efficient manner and I’m greatful to him.
March 16, 2010 at 12:41 pm
Laurence was very respectful, he kept in close contact with me through the download, and resolved a over charge on the soft ware I wanted and saved me $45.69 I had no idea I was being charged. I will be recommending your download web site to all my friends and family, have a great day and always remember you reap what you sow, and you will get more buisness for your kindness( MAY GOD BLESS YOUR COMPANY AND BLESS YOU LAURENCE AND MAY YOUR COMPANY PROSPER THANK YOU)… Sincerely, fredrick Carlisle from Lenoir North Carolina.
March 17, 2010 at 9:07 am
I just want to thank you all for your help.
March 17, 2010 at 9:10 am
Annalyn is very helpful – Danny Coleman
March 17, 2010 at 9:12 am
She is a very fine worker and know is a great deal and has the personality, patience and help. Thank you very much for having people like Cynthia there. – Rose
March 17, 2010 at 9:13 am
The agent was very polite. You had a great customer service person. – Breanda
March 17, 2010 at 9:14 am
Eugene is very patient and kind. – Deb
March 17, 2010 at 9:16 am
Javes was very professional and polite, and now, I have a different view on HelpMeDownload because of him.
March 17, 2010 at 9:18 am
I want to confess my gratitude for having an employee at his caliber who is very knowledgeable and I am very satisfied. John is an asset to the company.
March 17, 2010 at 9:19 am
(JR)He never wants me to feel stupid.
March 17, 2010 at 9:20 am
The young lady did a great good job in taking care of me just right up she answer my call.
April 22, 2010 at 7:52 am
I want to compliment the on-line chat person, Alain. She was marvelous.
I was having problems with a download. On the 1st. of April one of your other technicians tried to help me. The installation failed. I did not know it hadn’t worked properly until he had signed off. I’ve been very frustrated since then but decided to give it another try today.
Alain not only took the time to diagnose the problem, she recommended a way to accomplish what I needed to do using a different program. I had been unable to e-mail my customers their invoices and she made sure that was working correctly. She was patient and very helpful. She also solved a problem I was having with Internet Explorer and I thought that was grand.
Please put a note of excellent performance in Alain’s job folder.
Thank you,
Judy Ferris
April 23, 2010 at 9:11 am
I would like to inform who ever is in charge of the on-line chat, that I had two wonderful experiences yesterday, 4/22/2010.
The first tech was Paulo. I did not think to write the ticket number down and unfortunately we lost contact. However, prior to that point he was great and when he discovered that he could not help me he was sending me to another tech, which I believe was in the autoassistance department. That is when we were disconnected.
I called back and I had a new tech named Shileena #719279. She was able to look up my previous info from my assistance with Paulo. She then connected me to the autoreply tech. His name was Ysrael.
I can not say enough about his knowlege and all of the help he gave me. He was working remotely and fixed my problem. It took a while and he called me back twice to check on things, so I would not have to sit in front of the computer all that time. He was just the best!
I wanted to send him something, however, I know that is not allowed. I hope that he and Paulo get to read this so they get credit for the wonderful service they gave to me.
What a wonderful staff you have. I have never, as the customer, been treated to well and could feel that your tech’s really cared. Keep up the good work.
Thanks to all,
Darlene Kummell
May 3, 2010 at 12:49 pm
I would like to commend Christina for doing a great job. She did a fantastic job. I called in to cancel my account but what she did is she explained the importance of the service. She did great!
May 26, 2010 at 4:59 am
I am the first time on this site and am really enthusiastic about and so many good articles. I think it’s just very good.
Always yours Mr. Cialis
July 5, 2010 at 8:50 am
I would just like to let you know that Dexter was very patient and courteous. He helped me with my issue and if you have a chance to give him a position, please do so
July 5, 2010 at 8:51 am
Ralph and Dexter went out of their way to assist me. Since I have hearing and visual impairments they were very patient . Keep them working and give them a salary increase. They are very good!!!! Thanks much
July 5, 2010 at 8:52 am
I really appreciate the work involved Chester was a big help. I will check out things on my computer and I hope it will work to it’s best thanks again
July 5, 2010 at 8:52 am
nothing you need to do any faster or better. Chester was extremely helpful. Also Kristina, the help desk person who I spoke with was very polite and helpful as well. thanks to your entire team.
July 5, 2010 at 8:52 am
Glen took My call and was very kind and professional. My technician was Paul who was totally awesome. I am very satisfied and thank both of them.
July 5, 2010 at 8:53 am
I am sure that if there is in the future, I shall get the same professionalism I got from Israel and Jack that I got today. THEY WERE BOTH EXCELLENT.
July 5, 2010 at 9:21 am
The tech, Armando Jay was exceptional. The phone rep. Shi was willing to turn me over to online as soon as it was clear we weren’t solving the problem. Very pleased.
July 5, 2010 at 9:22 am
We had a problem connecting to freedownloadzone and your service agent Ysrael Reyes did a yeomans job – I would truly wish I knew him personally
July 5, 2010 at 9:23 am
The young man (Ysrael) that helped me was wonderful. The problem was Security Master AV and really seemed to be hard to find and get rid of. But he just kept on until he got it. I know that is his job but it sure seemed like he went the extra mile for me. Thank you for having such competent help… Sincerely, Janie Torgrimson
July 5, 2010 at 9:23 am
I believe that you are doing a fine job as it is and I want to thank you for the help that you provided…
October 6, 2010 at 9:09 am
Hi Ron,
We’ve already processed the cancellation of the monthly access fee. We also refunded your $9.97 that was charged on October 1, 2010.
Thanks.